IT Support Technician

Buffalo, NY
Full Time
Entry Level

Join our experienced Technology Team! for over 25 years we support the success and growth of our clients, effectively managing all technology systems crucial to the operational and success of the organization. Promote your desire to utilize and grow your skills, and be a part of the Data-Serv Solution.

Duties and Responsibilities

  • Provide support and guidance for client end users, including hardware and application support (remote & on site).
  • Installation, configuration and troubleshooting of Hardware, Workstation, and applications.
  • System monitoring and routine preventative maintenance tasks.
  • Server & Desktop Monitoring & Configuration of Backup procedures
  • Create detailed documentation and workorder completion of all support incidents.
  • Opportunity to manage Client Installation projects

Successful Attributes

  • Ability to apply your skills, handle the next challenge as you change focus, learn something new and keep a positive attitude while providing stellar support!
  • Demonstrate strong technical knowledge of network and PC hardware
  • Desire to advance skills and learn new technology software and hardware
  • Enjoy working with different companies, in different industries and the ability to learn new systems. Must be able to communicate well face to face, by phone, email and work well in a team atmosphere.

Experience & Credentials

  • Microsoft Experience- desktop OS/server OS/Active Directory/Microsoft 365/Exchange, Experience and knowledge of Microsoft Server operating systems extremely valuable.
  • Fundamental Networking & troubleshooting knowledge and experience a must; LAN/WAN, Vpn, Wireless networking technologies
  • Backup & Recovery of data
  • Familiarity/Experience with Virtualization a plus.
  • Minimum 2-4 years technology hands on support experience
  • College Degree in IT Program or related previous experience

Welcome to this a full time position in an enjoyable and flexible team environment.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

  • 401(k) matching
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • Windows Operating System Troubleshooting: 2 years (Required)
  • IP networking: 2 years (Required)
  • IT Support Help Desk: 2 years (Required)
  • Windows: 5 years (Preferred)

Work Location: Onsite (no remote), Williamsville, NY

Equal Employment Opportunity Statement

Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender,, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.

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